The registration for the 2021 event is closed. Our team is looking forward to hosting the first edition of Andorra 21 Ports and welcome our riders in Andorra La Vella to enjoy pure cycling from 24-26 June 2021. The registration for the 2022 event will open in the next weeks. If you want to stay up to date on everything around Andorra 21 Ports, follow us on Instagram or Facebook and sign up to our Newsletter, so we can notify you when the registration for 2022 is opening.

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Rules and Regulations

Please read the race regulations carefully. You will find important information and tools to know how to proceed before, during and after the event.

Race Withdrawal Policy

Please read our Race Withdrawal Policy carefully.

Withdrawal rules

  1. In order to be eligible for a partial refund withdrawal requests must be received via the withdrawal form (link)during the following time frames:
    a) Until 45 days prior to race day: 25% refund of the entry fee
    b) After 45 days to race day: no refund
  2. Athletes wishing to withdraw may attempt to establish that the damage sustained by the organizer from his/her withdrawal is lower than the agreed-upon amount withheld by the organizer pursuant to these regulations.
  3. Please note that all additional items purchased during registration will be refunded at 100% up until 45 days prior to the race except where they have already been sent to the athlete.
  4. One-day licenses can only be refunded in the case of a withdrawal within the refund deadline. If you purchase a national mountain license your federation the one-day license cannot be refunded.
  5. Athletes who paid the entry fee in whole or in part by redeeming a credit voucher at the time of registration, are not eligible for a refund.
  6. Refunds will be transferred to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account,the transfer can take up to 6 weeks.
  7. A refund is also excluded for athletes who paid the entry fee in whole or in part by redeeming a voucher credit at the time of registration.

Process

To complete your withdrawal, please use the following steps:

  • STEP 1: Before 45 days prior to race day, fill in the form that you can find in the following link.
  • STEP 2: After submitting  the withdrawal form you will receive a confirmation email from Active.com confirming that we have received your request. In the case you have not received this please contact [email protected] or fill out the form again (please also check your junk folder).
  • STEP 3: We will process your request within 5 working days. Refunds will be transferred to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account, the transfer can take up to 6 weeks.
  • STEP 4: You will receive a confirmation email from Active.com once your withdrawal is completed.
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