Registration

1. In order to be eligible for a partial refund withdrawal requests must be received via the withdrawal form (link)during the following time frames:
   a) Until 45 days prior to race day: 25% refund of the entry fee
   b) After 45 days to race day: no refund
2. Athletes wishing to withdraw may attempt to establish that the damage sustained by the organizer from his/her withdrawal is lower than the agreed-upon amount withheld by the organizer pursuant to these regulations.
3. Please note that all additional items purchased during registration will be refunded at 100% up until 45 days prior to the race except where they have already been sent to the athlete.
4. One-day licenses can only be refunded in the case of a withdrawal within the refund deadline. If you purchase a national mountain license your federation the one-day license cannot be refunded.
5. Athletes who paid the entry fee in whole or in part by redeeming a credit voucher at the time of registration, are not eligible for a refund.
6. Refunds will be transferred to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account,the transfer can take up to 6 weeks.
7. A refund is also excluded for athletes who paid the entry fee in whole or in part by redeeming a voucher credit at the time of registration.

Process

To complete your withdrawal, please use the following steps:

• STEP 1: Before 45 days prior to race day, fill in the form that you can find in the following link.
• STEP 2: After submitting  the withdrawal form you will receive a confirmation email from Active.com confirming that we have received your request. In the case you have not received this please contact [email protected] or fill out the form again (please also check your junk folder).
• STEP 3: We will process your request within 5 working days. Refunds will be transferred to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account the account holder and the athlete withdrawing must be the same person. If we refund to a bank account, the transfer can take up to 6 weeks.
• STEP 4: You will receive a confirmation email from Active.com once your withdrawal is completed.