If you cannot participate in the race you can withdraw up to 45 days before the day of the race. When you withdraw you will receive a 25% refund of your registration fee. You can find more details in the terms and conditions section of our website. To complete your resignation, please follow these steps:
By no later than 45 days before the day of the race, fill in the form that you can find in the following link.
After submitting the waiver form, you will receive a confirmation email from Active.com
confirming that we have received your application. In case you have not received this, please contact [email protected]
or fill in the form again (also check your spam folder).
We will process your application within 5 working days. Refunds will be transferred to the credit card used during registration unless it is explicitly stated in the withdrawal request that you want a bank transfer. When transferring to a bank account, the account holder and the athlete being withdrawn must be the same person. If we refund to a bank account, the transfer can take up to 6 weeks.
You will receive a confirmation email from Active.com once your withdrawal has been completed.